🔒 PRIVACY POLICY

Effective Date: September 18, 2026

This Privacy Policy describes how Balance by Nature LLC ("Company," "we," "us," or "our") collects, uses, and protects your information when you access our website, register for experiences, or engage in our services.

1. Information We Collect

We may collect the following types of information:

Personal Information

• Name
• Email address
• Any information you voluntarily provide through forms, registrations, or communication

Session Information

• Information shared during sessions (including personal, emotional, or experiential details)
• Session recordings (if applicable)

Payment Information

• Payment details are processed securely through third-party providers
• We do not store full payment information on our servers

Website Usage Information

• When you visit our website, we automatically collect general usage information through analytics tools, such as the pages you view, the links you click, how long you spend on the site, the type of device and browser you use, the website that referred you, and your approximate location (such as city or region)
• This information is used in aggregate and is not used to identify you personally

2. How We Use Your Information

We use your information to:

• Deliver services, sessions, and programs
• Communicate with you (including confirmations, reminders, and support)
• Send newsletters, updates, and promotional content
• Improve our services and user experience
• Understand how visitors find and use our website so we can improve its content and performance
• Maintain internal records

3. Email Communications

By signing up for any experience, session, or program, you consent to receive emails from us, including:

• Event reminders and confirmations
• Program updates
• Weekly newsletters and relevant offers

You may unsubscribe at any time using the link provided in our emails.

4. Session Confidentiality & Privacy

We take confidentiality very seriously.

• All information shared during sessions is treated as private and confidential
• We do not share personal details, session content, or client identity without your consent, except where required by law
• Session recordings are provided solely for your personal use

For full details on confidentiality practices, please refer to our Terms & Conditions.

5. Testimonials & Anonymized Content

• Testimonials are only shared with your explicit permission
• Approved testimonials may include your first name and last initial only, unless otherwise agreed

For educational and marketing purposes:

• Client experiences may be shared in a fully anonymized format
• Identifying details are removed or altered to protect your privacy

6. Third-Party Platforms

We use trusted third-party platforms to operate our business, including:

• Kajabi (website hosting, forms, and email marketing)
• Google Analytics (website analytics, provided by Google LLC)
• Zoom (session delivery and recordings)
• Payment processors and platforms, including but not limited to Stripe, PayPal, Venmo, Zelle, and Intuit QuickBooks

These third parties may collect, process, and store your information in accordance with their own privacy policies. We do not control and are not responsible for the data practices of these third parties.

7. Cookies & Tracking Technologies

Our website and email pages may use standard cookies and similar tracking technologies, including through Google Analytics and our email marketing platform (Kajabi), to:

• Enhance user experience
• Analyze website performance and traffic
• Understand how visitors find and use our website
• Improve our services

Google Analytics. We use Google Analytics, a web analytics service provided by Google LLC, which uses cookies to collect information about how visitors use our website. This information is transmitted to and stored by Google. To learn how Google uses data from sites that use its services, visit policies.google.com/technologies/partner-sites.

Your choices. You can adjust your browser settings to disable or delete cookies at any time. You can also prevent Google Analytics from collecting your data by installing the Google Analytics Opt-out Browser Add-on. Disabling cookies may affect how some parts of the website function.

8. Data Security

We take reasonable steps to protect your personal information.
However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Data Retention

We retain your information only as long as necessary to:

• Provide services
• Maintain records
• Comply with legal obligations

Session recordings and communications may be stored for your access and our records unless otherwise requested.

10. Your Rights (California Residents)

If you are a California resident, you have the right to:

• Request access to the personal information we hold about you
• Request deletion of your personal information (subject to legal limitations)

To make a request, please contact us at:
📧 info@balancebynature.com

11. Children's Privacy

• Our services are not intended for individuals under the age of 18 without parental or guardian consent.
• We do not knowingly collect personal information from minors without such consent.

12. Changes to This Policy

• We may update this Privacy Policy at any time.
• Any changes will be posted on this page with an updated effective date.

13. Contact

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Balance by Nature LLC
📧 info@balancebynature.com